Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

I have always been impressed with their customer service, honesty, and loyalty. They have never steered me wrong and they always stand behind their work.


-Gretchen S.

Wouldn't go anywhere else! Family owned, not corporate! Fair priced, friendly, excellent customer service! They take the time to explain what needs done! Not like other shops that use the "scare tactics" they will only sell you what absolutely needs done!


-Ashley B.

This is where you want to go for great costumer service and timely fixes. They care about their costumers and won't rip you off like other places. Very nice and understanding folks.


-Jake D.

Top notch customer service, fair pricing, timely service, and honest workers.


-Desirae H.

Steve at Pro Tire gives great customer satisfaction! He has always given me an honest opinion of what needs to be done to my vehicle, and has never recommended work I don't immediately need. When Pro Tire does a job, they do it right, but if there is a problem they will correct it. Routine maintenance rates are very reasonable.


-Carol B.

They are not going to try to take advantage of you! I have been going here for over 2 years and they rock!


-Krystal W.

Brought my van in today because it was making some odd noises when I would turn. Pro Tire diagnosed and fixed the problem for no charge. I trust these guys. They are honest and do good work.


-Jeff C.

Best place to buy tires and have your car worked on.


-Bart W.

Steve is always more than helpful. Goes out of his way to find what we need or squeeze us in. Never tries to tall you into unnecessary work. Always fair!


-Linzie C.
  • ASE (Automotive Service Excellence)
  • Jasper
  • ASE Master Technician
  • Car Care Aware
  • Call Us For Service: 309-662-1555