Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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309-662-1555 | 1607 Clearwater Ave

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Bloomington, IL

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 309-662-1555 or make an appointment online!


What Our Customers Are Saying

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I have always been impressed with their customer service, honesty, and loyalty. They have never steered me wrong and they always stand behind their work.

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Wouldn't go anywhere else! Family owned, not corporate! Fair priced, friendly, excellent customer service! They take the time to explain what needs done! Not like other shops that use the "scare tactics" they will only sell you what absolutely needs done!

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This is where you want to go for great costumer service and timely fixes. They care about their costumers and won't rip you off like other places. Very nice and understanding folks.

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Top notch customer service, fair pricing, timely service, and honest workers.

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Steve at Pro Tire gives great customer satisfaction! He has always given me an honest opinion of what needs to be done to my vehicle, and has never recommended work I don't immediately need. When Pro Tire does a job, they do it right, but if there is a problem they will correct it. Routine maintenance rates are very reasonable.

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They are not going to try to take advantage of you! I have been going here for over 2 years and they rock!

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Brought my van in today because it was making some odd noises when I would turn. Pro Tire diagnosed and fixed the problem for no charge. I trust these guys. They are honest and do good work.

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Best place to buy tires and have your car worked on.

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Steve is always more than helpful. Goes out of his way to find what we need or squeeze us in. Never tries to tall you into unnecessary work. Always fair!

  • ASE (Automotive Service Excellence)
  • Jasper
  • ASE Master Technician
  • Car Care Aware
  • Call Us For Service: 309-662-1555